The certificate was lost
We confirm your holding and get a replacement started.
Your question, answered
I have lost my share certificates. Have I lost the shares?
No. Your shares are recorded with the company, not on the paper. Losing it changes the steps, not what’s yours.
Hello — I’ll walk you through this. Six short questions.
Guided check
What Happened to Your Papers?
Lost, damaged, or never found by the family: all can be solved.
The paper is damaged
A damaged original is often easier to replace than a lost one.
The family never found the papers
We trace the holding from names and company clues.
What changes the route.
Do you know the folio number or the company name?
If yes
That’s enough to find the holding in the company’s register first.
If no
Still recoverable. We can often trace what was held from a name alone.
Were the certificates lost, or damaged?
If yes
If it’s lost, some registrars ask for a police complaint for the replacement. We’ll check if yours does first.
If no
Damaged ones are usually easier, because you can hand the old paper back in.
Is the holding in your own name?
If yes
Then you apply for the replacement directly.
If no
Then the family’s right to claim is shown alongside the replacement. The two are usually done together.
Start Your Lost-Papers Review
Share your name and number. We’ll call and explain where to begin.
- Start with what you have
- A real person reviews it
- Called back soon
The process
What happens after you contact us?
We use your answers to find the right route first, so you never collect papers you don’t need.
Start a free check →01
We understand what happened
We start with what you remember and what’s worrying you.
02
We check the available trail
We review the information that can establish the shareholding record and its present status.
03
We identify the right route
We sort out the main issue and anything linked to it, like transmission or a correction.
04
We organise the next move
We explain what applies to you and help prepare it.
Lost Share Papers: Your Questions
Clear answers before you decide anything.
Have I lost the shares if the certificate is missing?
No. The certificate is evidence of the holding; the ownership record is maintained by the company or registrar.
Can a duplicate certificate be issued?
A replacement route may be available after the holding, identity and entitlement are confirmed.
Can I start without the folio number?
Yes. A company name or shareholder name may be enough to begin tracing the record.
What if the certificate was damaged rather than lost?
A damaged original may be surrendered and can follow a different process from a certificate that cannot be found.
What if the missing papers belonged to a relative?
The review may combine a duplicate or tracing route with transmission to the eligible claimant.
Missing Papers Don’t End the Search
Tell us the company or holder you remember. We’ll show you the next step. Checking is always free.