Letters stopped coming
The company probably still has your old address.
Your question, answered
I moved house years ago and stopped hearing from the company. What happened?
Most likely, your shares are still there. The letters and dividends just kept going to your old address.
Hello — I’ll walk you through this. Six short questions.
Guided check
What Changed After You Moved?
Your old address, bank and dividend history tell us where to look.
Dividends stopped
We check the company and IEPF before planning the claim.
The old bank account closed
That’s often why payments failed, and it’s easy to update.
What changes the route.
Do you still have any paperwork from before the move?
If yes
That usually gives us the company and folio, the fastest start.
If no
That’s fine. We can trace it from the name and company, often from the name alone.
Have you received any dividend in the last seven years?
If yes
Then the shares are likely still with the company, and it’s mostly an address and bank update.
If no
They may have moved to the IEPF. We’d check first, because the two routes need different claims.
Is your bank account from that time still open?
If yes
Helpful, though you’ll still want to update it to the account you use now.
If no
A closed account is the most common reason dividends quietly fail. Updating it is part of what we do.
Start Tracing Your Old Shares
Share your name and number. We’ll call and explain where to begin.
- Start with what you have
- A real person reviews it
- Called back soon
The process
What happens after you contact us?
We use your answers to find the right route first, so you never collect papers you don’t need.
Start a free check →01
We understand what happened
We start with what you remember and what’s worrying you.
02
We check the available trail
We review the information that can establish the old holding trail and its present status.
03
We identify the right route
We sort out the main issue and anything linked to it, like transmission or a correction.
04
We organise the next move
We explain what applies to you and help prepare it.
Moved House? Your Questions Answered
Clear answers before you decide anything.
Do shares disappear after an address change?
No. The holding remains, but correspondence and payments may continue going to old details.
Can an old address help trace the investment?
Yes. Historic addresses can be useful when matching older shareholder records.
What if the old bank account is closed?
The bank mandate can be reviewed and updated as part of resolving unpaid dividends or current records.
Could the shares have moved to IEPF?
If dividends remained unclaimed for the applicable period, an IEPF route may apply. We confirm the status before planning the claim.
Can I start without old correspondence?
Yes. A shareholder or company name may still provide a workable starting point.
Let’s Reconnect You With Your Shares
Start with an old company, address or name. We’ll trace the next step. Checking is always free.